Frequently Asked Questions
Here are some common questions about Onlyfriernds.
A Guide To OnlyFrieends
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Business
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Safety, Security and Privacy
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Troubleshooting
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A Guide To OnlyFrieends
How do I set my search preferences?
| While you’re in the Discovery feature, click on the icon on the top left corner to filter by location, distance, gender, and age. |
Can I delete a message?
| As of now, it’s not possible to delete a message. However, if the need for this increases, we will implement a solution for it. |
Is it possible to log out?
| Go to settings within the Discovery feature. Then, press on the cogwheel on the top right corner and click “Log out.” |
How do i contact Onlyfrieends?
| You contact us via email at info@onlyfrieends.com. |
I see an advertisement in the app, what is it and how can I take part of the deals?
| Companies have created exclusive offers for OnlyFrieends users. Click on ad to be redirected to a company page and cash in on the offer. |
Business
If I want to advertise on the app or website were do I send my request ?
| If you’re a company who would like to advertise on OnlyFrieends, visit www.onlyfrieends.com/advertiment for further details. |
Safety, Security and Privacy
Reporting something that happened on the app
| Email us with detailed information as soon as possible so we can troubleshoot the issue right away. |
Someone is impersonating me
| Report that person by pressing on… |
Someone I know is being impersonated
| Please tell your friend to report that specific person. |
I'm concerned about another user's safety
| Report the person from their profile and file a police report. |
Does OnlyFrieends have a support phone number?
| Since the app runs in several countries but the company is based in Sweden, it’s not possible to sync the different time zones. |
Troubleshoo-ting
I can't log in to my account
| Email us with detailed information as soon as possible so we can troubleshoot the issue right away. |
My account was banned
| This means someone reported your account and it’s currently under investigation. It will be blocked temporarily. |
I need to update my email address
| As of now, it’s not possible to update an email address. However, if the need for this increases, we will implement a solution for it. |
App crashing
| Email us with detailed information as soon as possible so we can troubleshoot the issue right away. |
I’m not seeing profiles in Discovery
| Email us with detailed information as soon as possible so we can troubleshoot the issue right away. |
The profiles I see are far away
| Make sure you reset any filters based on location and/or distance. By default, the app will show you people nearby. If you see people who are far away, there is nobody near you with a registered account. |
Profiles don't match my gender or age preferences
| Reset your filters to match your gender or age preferences. If you don’t see people that match your preferences, there is nobody nearby that has an account with your filter criteria. |
I denied OnlyFrieends access to my location
| Go to the settings on your device and approve your location. |
Trouble with account deletion
| Email us with detailed information as soon as possible so we can troubleshoot the issue right away. |
My age or name is wrong
| Delete your account and sign up for a new one with the correct information. |
I can't update my profile
| Email us with detailed information as soon as possible so we can troubleshoot the issue right away. |